The definition of practical completion

Problem:  What is your definition of practical completion?  The times I have had this argument with my client’s and / or their professional team is numerous.  From my perspective, I consider that the contract administrator should certify completion providing most of the major work is completed – if there are what I call ‘snags’ and small amounts of work still to be carried out, then practical completion should still be issued.  

Understanding critical path programmes

Problem:  I work for a well known retailer as a building surveyor in the procurement department.  I have recently read an article on delays in the construction industry and the importance of having a well-thought out construction programme from the outset, including identifying the activities on the critical path of the programme.  I am now eager to start insisting on such detailed programmes from our contractors.

Customer refusing access to complete the works

Can a customer refuse to allow my fitter to complete a job? Problem:  Hi. I hope you can advise me on where my company legally stands with a customer.  The sum involved is small, but it is the principle of the matter as the customer has been an absolutely nightmare to deal with. My company recently fitted a new bathroom.  All finished, except for a purpose made mirror, which arrived damaged and had to be “Customer refusing access to complete the works”